Which statement is true regarding user interviews during requirements gathering?

User interviews play a crucial role in the requirements-gathering phase of any systems analysis and design process. They serve as an effective method to gather qualitative data from users, which includes understanding their needs, expectations, and challenges. By engaging with users directly, interviewers can collect detailed insights that might not be captured through surveys or other data collection methods.

Interviews allow for open-ended questions that invite users to express themselves more freely, providing rich context and deeper understanding of their requirements. This method can uncover hidden needs and preferences that users may not initially articulate in written formats. This direct engagement is invaluable for creating systems that truly meet user demands and enhance overall user satisfaction.

The other options do not accurately reflect the value and purpose of user interviews in the requirements gathering process.